Have you ever had a bad experience at a grocery store. Did it make you feel upset or embarrassed.
Well that happened to me today. I'm still a bit shaky by what happened but I wanted to share it with you!
What happened....
I was in the checkout line packing my own groceries in the 6 plastic bag's I paid for. I had a lot of groceries, over $150 in total, so there were quite a few items to pack and I was on my own. The store was fairly busy, as it was a Saturday but there were still quite a few unopened checkout lines. The cashier wasn't helping me pack my groceries, but that was ok as I was motoring along and I had no expectations of being helped because it was a discount grocer....
The situation....
The cashier finished scanning my groceries before I finished packing them into the bags. She asked me to close out my bill so she could start on the next customer and I said I would as soon as I finished packing my bags as I wanted to be sure I had enough plastic bags. For those of you who are not from Canada,you have to pay for the platic grocery bags at the store. Also, the last time I was at this store and paid before finishing the packing the next clients groceries started piling into my own. It wasn't pretty.
When I continued packing my groceries the cashier got mad at me, and to make matters worse, an angry man in-line behind me started yelling at me!!! I was mortified. I said just give me a minute as I needed one or two more bags as I had a few more items to pack. The cashier held the bag behind her back and wouldn't give it to me until I closed out my bill!!!!
Needless to say I paid my bill. But I was embarrassed, and felt awful.
What I did ....
After paying for my groceries I went over to the customer service counter and asked to speak to the manager. I explained what happened. The manager confirmed that it was their fault as the cashiers were taught not to rush the customers to pay and to help out if it was busy. She said she would speak to the cashier.
Did Customer Service do their job?
What do you think? All and all it was a terrible experience. I left the grocery store with a bad taste in my mouth, wondering if the customer service manager would actually do anything, and feeling abused and embarrassed by how the cashier treated me. This after spending $150 in the store. Not the best experience.
What do you think?
